Thursday, January 15, 2009 Experiencing Difficulties

The following email was received today from

We apologize for any inconvenience you may have experienced over the past few days due to parts of being intermittently unavailable or slow.

Your family history is our top priority and we’re committed to providing you with the highest level of service.

We have been working around the clock to fix these problems and we believe that things have stabilized. To help further, we installed new hardware this week. We are continuing to monitor the site and will immediately work to rectify any issues that may occur.

We appreciate your patience as we resolve these issues on as quickly as possible.
Andrew Wait GM and SVP

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